My Design & Passion
Shoes Business Dress
DELIVERY AND RETURNS
My Design & Passion Returns and Delivery
We are pleased to offer free worldwide delivery on all of our items to all major destinations, so the price you see is the price you pay, no matter where in the world you live, we ship our Products worldwide.
We always sent the tracking code and the arrival time is 10-15 working days. An order can, however, take anywhere between 10-29 working days, but is mainly dependent on your location.
Please allow an extra 10 working days during the busy Christmas period. We appreciate your patience.
If your order take longer than 30 working days to arrive please contact us and we will resolve the issue for you. In the unlikely event that your order does not arrive within 31 days of dispatch, you will be entitled to a full refund for the non-received items.
During peak holiday seasons, this refund period is extended to 30 working days. You may also be allowed to keep your purchase at no extra cost, at the discretion of the store manager.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
All items can be refunded within 30 days of receiving the order. To be eligible for a refund, your item must have a defect (or similar) and in the same condition that you received it.
Please send us an email directly to firstname.lastname@example.org to notify us that you'd like a refund.
Please retain the original delivery packaging, i.e padded envelope or box with address label still attached. Please note this MUST be provided for us to issue a refund in any circumstances.
Once your return is received and checked, we will send you an email to notify you that we have received your returned item. We will do this whether or not we are able to give you a refund.
If your refund is approved, then a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
If you would prefer to exchange your order for another item, as long as it is in stock we will send it to you usually within 5 working days of receiving your return. If your requested item is not in stock, we will contact you to discuss your options.
We recommend that you return the goods in appropriate packaging, use a ‘signed for’ delivery method and obtain proof of postage. Do not destroy or dispose of any product, even if it is faulty, before arrangements have been discussed with us.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
EXEMPTIONS AND EXCEPTIONS
Sale items - Unfortunately, we are not able to refund sale items.
1. Please measure the length of your foot correctly, then refer to the size chart to select the correct size. 2. The width of this shoe is Medium(M/D) . If your foot width is Medium(M/D), please choose a normal size. 3. If your foot is Wide, please choose a size of big one. 4. If your foot is Narrow, please choose a size of small one. 5. When you have any size problem, please contact us first, we will help you solve it in the first time.
Brand Name: My Design & Passion
- Brand Name: phenkang
- Upper Material: Genuine Leather
- Upper-Genuine Leather Type: Cow Leather
- Toe Shape: Pointed Toe
- Shoes Type: Brogue Shoes
- Fit: Fits true to size, take your normal size
- Closure Type: Slip-On
- Insole Material: Full Grain Leather
- Season: Spring/Autumn
- Pattern Type: Solid
- Lining Material: Genuine Leather
- Lining-Genuine Leather Type: Cow Leather
- Outsole Material: Rubber