FAQS MY DESIGN & PASSION
We accept payments via Paypal, Visa, Mastercard, American Express.
We are pleased to offer free worldwide delivery on all orders to all major countries, so the price you see is the price you pay, no matter where in the world you live.
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
The average arrival time is 9 -13 working days (United Kingdom and USA). An order can, however, take anywhere between 7-25 working days, but is mainly dependent on your location. We ship directly from our warehouses.
Please allow an extra 10 days during the busy Christmas period. We appreciate your patience.
WHAT IF MY ORDER TAKES LONGER THAN 30 WORKING DAYS?
If your order takes longer than 30 days to arrive during the non-peak season, please contact us and we will resolve the issue for you.
If you are unhappy with your item for any reason at all, please return the item to us within 30 days of receipt and we will refund you the full cost of the item.
Please see our delivery and returns page here for full terms and conditions.
HOW DO YOU PRODUCE QUALITY WATCHES FOR SUCH REASONABLE PRICES?
We work directly with manufacturers to bring high quality timepieces directly to your doorstep.
WHAT IF MY ITEM IS NOT IN THE CONDITION AS DESCRIBED?
If your item has been damaged in transit then we kindly ask you to contact us and we will resolve the issue for you.
DO YOU OFFER INTERNATIONAL SHIPPING?
Yes, we operate globally and ship worldwide to all major destinations.
ARE BATTERIES INCLUDED IN THE WATCHES?
Yes, brand new batteries are included in all of our battery operated watches. These are fitted by the manufacturer so your watch is ready to wear as soon as you receive it.
For mechanical watches, you will need to wind the watch up to initiate the movement before wearing.
Please see our product care page for more information on how to operate your mechanical watch.
We process all card payments through a payment software system and therefore do not see or hold any of your payment information.
The only information we receive is your name, delivery address and email.